FAQ

How long will it take to get my order?

•  We ship directly to the USA, Canada, and Australia. Standard shipping typically takes 7-12 business days. You’ll receive a tracking number as soon as your package leaves our warehouse so you can follow its journey.

Do you ship worldwide?

• Currently, we focus on providing the best service to our pet parents in the US, CA, and AU to ensure reliable delivery times.

My order hasn't arrived yet. What should I do?

• First, check your tracking link . If it’s been more than 15 business days and there’s no update, email us at Contact Us. We’ve got your back.

What if my pet doesn't like the product?

• We want happy tails only! If you or your pet aren't 100% satisfied, we offer a 30-day money-back guarantee. Just reach out to our support team.

How do I start a return?

• Simple. Email us with your order number and a photo of the product. We’ll guide you through the process. No stress, no mess.

Are your products safe for all breeds?

• Absolutely. Every item in our catalog is tested for durability and pet safety. We prioritize non-toxic materials because we’re pet parents too.

Where are your products made?

• We source our products from specialized manufacturers globally to ensure we provide the best "Problem-Solving" gear at an accessible price.